Phew, summer is almost over. The kids are all going back to school and we’re getting back into our normal traffic patterns around our homes, schools, and favorite coffee shops.
I got to do something extremely cool last month. I went to Space Camp—yes, the very same in Huntsville that every single kid who grew up in the 80s and was fascinated with rockets begged their parents to go to. It was amazing. If you get the opportunity to go as an adult for the weekend or as a family, take it! Even though the Shuttle is no longer in operation, it was so cool to sit on the flight deck and do missions.
Here’s what you folks liked the most last month:
- The Only Customer Service Script You Will Ever Need. Maybe the economy is heating up? Who knows why this one is still at the top. Regardless, more people inquiring about customer service! Check out this diversion from security that will make you think about how you interact with your customers.
- The Definition of Cardholder Data. Yet another powerhouse that is keeping on top of the links. It’s still on people’s minds, probably because they are looking for ways to drop systems out of scope of PCI DSS, or because they are looking at the new eCommerce guidance from the Council. Hopefully this is a good benchmark for you. UPDATE: This post has new information added for PCI DSS 3.0/3.1.
- Pleeeeze Stop Exposing Weaknesses in my Code! In one of the bigger gaffes from Oracle (although, part of me doesn’t think that it was at all), their CSO explained how she goes after customers and consultants who find security vulnerabilities in Oracle software. Kinda strange for the person in charge of security to actively want to squash any attempts to improve it…
- Neutral vs. Agnostic. I love that this post came back. Those of you who know me know my personal war against the word “agnostic” as a reference to a solution that is not dependent on any one particular technology or ecosystem. Check this post out to join my side!
- Is the Council Trying to Kill the QSA Program? The Council updated the QSA program for the first time since 2008 and added new requirements to qualify. What are your thoughts? Given the challenges companies face in finding good QSAs, does this signal the beginning of the end?
Thanks for stopping by!