What a month October was! From wrapping up one of my favorite seasonal global festivals to the finals days of the State Fair of Texas to First Data’s IPO, there was a lot to take in.
More flooding and destructive weather, this time in central Texas. The Central Texas Red Cross chapter is accepting donations and volunteers for those that wish to help.
I also posted a fun discussion about loyalty and AirBnB/HomeAway. I’ve had a few responses to it so far, so I may end up doing a follow-up soon.
Here’s what you folks liked the most last month:
- The Only Customer Service Script You Will Ever Need. OK, so I am still confused on why this is one of my most popular posts, month over month. Maybe the upcoming holiday season is driving attention? Or perhaps more people upset with the difficulties associated with canceling their cable service? Who knows why this one is still at the top. Regardless, more people inquiring about customer service! Check out this diversion from security that will make you think about how you interact with your customers.
- The Definition of Cardholder Data. Yet another powerhouse that is keeping on top of the links. It’s still on people’s minds, probably because they are looking for ways to drop systems out of scope of PCI DSS, or because they are looking at the new eCommerce guidance from the Council. Hopefully this is a good benchmark for you. UPDATE: This post has new information added for PCI DSS 3.0/3.1.
- Neutral vs. Agnostic. I love that this post came back. Those of you who know me know my personal war against the word “agnostic” as a reference to a solution that is not dependent on any one particular technology or ecosystem. Check this post out to join my side!
- How to make a Mobile Payment App comply with PCI DSS. Mobility keeps coming back, and it’s one of my favorite topics. Especially with the recent findings that the median number of vulnerabilities among mobile apps is six. Your phone definitely has a vulnerable app on it.
- How Starbucks is Revolutionizing Mobile (Micro) Payments. Definitely not with Square (as we learned from their S-1)! We’re starting to see some followers to this though. More to come.
Thanks for stopping by!