October is one of my favorite months of the year. The leaves are turning, the heat subsides, we spend more time outside, and of course, Pumpkin EVERYTHING. Last month was the ETA Leadership Forum, PCI Berlin, and the DevOps Enterprise show.
Apple Pay is here! Ironically enough, I’ve only been able to use it once, and it didn’t work. One thing I do like is the push alerts for my Amex. I’m hoping to have more on Apple Pay in the coming weeks, and look for a critical assessment of CurrentC (MCX) this week.
Here’s what you folks liked the most last month:
- The Only Customer Service Script You Will Ever Need. The economy is humming along quite nicely. How do we know? Because people are getting poor customer service and reading posts like this one. Is customer service is less important now that customers are easiser to come by? Check out this diversion from security that will make you think about how you interact with your customers.
- How Starbucks is Revolutionizing Mobile (Micro) Payments. This one was pretty popular last year, and it is still making waves in 2014. You know how you see those crazy fools that pass their phone in front of some magical sensor at Starbucks and never seem to pull out their wallet, yet walk away with coffee? That is really part of a huge master plan to reduce the impact that payments has on the organization. Check out the scenarios discussed!
- The Definition of Cardholder Data. Yet another powerhouse that is keeping on top of the links. It’s still on people’s minds, probably because they are looking for ways to drop systems out of scope of PCI DSS, or because they are looking at the new eCommerce guidance from the Council. Hopefully this is a good benchmark for you.
- Apple Pay is Here: First Notes. It’s up and running! What do YOU need to know (as a consumer and as a merchant) about this new way to pay?
- Enable 2-Factor Everywhere. More accurately, two-step authentication in most cases, but GET HAVE YOU SOME! Seriously folks, there is no excuse not to have a second factor of authentication on all of the services you use. This post has links to a bunch of them.
Thanks for stopping by!