This month has been a departure from the norm as we discussed some of the survival tips that young (and sometimes experienced) professionals lack—hurting their advancement and survival opportunities. Once again, you are all very interested in customer service, how you define cardholder data, and the fun economics of the Starbucks gift card (which is still growing at a great clip).
Here’s what you guys liked the most last month.
- The Only Customer Service Script You Will Ever Need. The economy is humming along quite nicely. How do we know? Because people are getting poor customer service and reading posts like this one. Is customer service is less important now that customers are easiser to come by? Check out this diversion from security that will make you think about how you interact with your customers.
- The Definition of Cardholder Data. Yet another powerhouse that is keeping on top of the links. It’s still on people’s minds, probably because they are looking for ways to drop systems out of scope of PCI DSS, or because they are looking at the new eCommerce guidance from the Council. Hopefully this is a good benchmark for you.
- How Starbucks is Revolutionizing Mobile (Micro) Payments. This one was pretty popular last year, and it is still making waves in 2014—by almost a factor of three. You know how you see those crazy fools that pass their phone in front of some magical sensor at Starbucks and never seem to pull out their wallet, yet walk away with coffee? That is really part of a huge master plan to reduce the impact that payments has on the organization. Check out the scenarios discussed!
- How to Make a Mobile Payment App Comply with PCI DSS. Interestingly enough, this one broke into the top five again this month. Maybe we will see a few new mobile apps released?
- Corporate Survival Tips for Young Professionals: Processing Email. This one is a biggie, but not the biggest one. Let’s take a quick look at how you can efficiently process email as to not alienate your co-workers.
Thanks for stopping by!