Stay Classy, San Diego!

Stay Classy, San Diego!

How much snow do you have? Can it be measured in feet or inches? February kept piling it on for many of you, and it even affected the kids here in Texas! Snow days!

Don’t forget, the latest edition of our book finally hit the shelves. Thanks for sending pictures of you with your new books! If you need to order your copy, head over to the website at

Here’s what you folks liked the most last month:

  1. The Only Customer Service Script You Will Ever Need. It’s the holidays, and possibly the time when we encounter trouble with transactions the most. Thus, more people inquiring about customer service! Check out this diversion from security that will make you think about how you interact with your customers.
  2. The Definition of Cardholder Data. Yet another powerhouse that is keeping on top of the links. It’s still on people’s minds, probably because they are looking for ways to drop systems out of scope of PCI DSS, or because they are looking at the new eCommerce guidance from the Council. Hopefully this is a good benchmark for you. UPDATE: This post has new information added for PCI DSS 3.0.
  3. How Starbucks is Revolutionizing Mobile (Micro) Payments. This one was pretty popular last year, and it is still making waves in 2014. You know how you see those crazy fools that pass their phone in front of some magical sensor at Starbucks and never seem to pull out their wallet, yet walk away with coffee? That is really part of a huge master plan to reduce the impact that payments has on the organization. Check out the scenarios discussed!
  4. How To Make a Mobile App Comply with PCI DSS. Even though this is an old post, it periodically pops its way back into the top charts. I’m guessing that things are coming back to mobile and PCI DSS. Might be time to revisit/update this post.
  5. Neutral vs. Agnostic. Grammarians can be real curmudgeons. Look at this old post coming back to the top! It warms my heart to see people trying to wage war on this ridiculous term in IT.

Thanks for stopping by!

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