Stay Classy, San Diego!

Stay Classy, San Diego!

We wrapped up the survival tips for young (and sometimes experienced) professionals series and got back to information security! While you are all still very interested in getting great customer service, my posts on the effectiveness of PCI DSS also made the rounds this time around. I hope this sets us up for a great discussion in a couple of weeks at the PCI Community Meeting in Orlando!

Here’s what you folks liked the most last month:

  1. The Only Customer Service Script You Will Ever Need. The economy is humming along quite nicely. How do we know? Because people are getting poor customer service and reading posts like this one. Is customer service is less important now that customers are easiser to come by? Check out this diversion from security that will make you think about how you interact with your customers.
  2. Is PCI DSS Effective? This post, inspired by a tweet I happened to read, aims to look at some of the great and not so great things that are happening with PCI DSS. Retail breaches are increasing, and we haven’t even gotten wide adoption of PCI DSS 3.0. What is the future going to be like for PCI DSS?
  3. The Definition of Cardholder Data. Yet another powerhouse that is keeping on top of the links. It’s still on people’s minds, probably because they are looking for ways to drop systems out of scope of PCI DSS, or because they are looking at the new eCommerce guidance from the Council. Hopefully this is a good benchmark for you.
  4. So, uh, Is PCI DSS Effective? In an answer to the previous post, I did a little bit of data analysis to see if we could begin to answer this question.
  5. How Starbucks is Revolutionizing Mobile (Micro) Payments. This one was pretty popular last year, and it is still making waves in 2014. You know how you see those crazy fools that pass their phone in front of some magical sensor at Starbucks and never seem to pull out their wallet, yet walk away with coffee? That is really part of a huge master plan to reduce the impact that payments has on the organization. Check out the scenarios discussed!

Thanks for stopping by!

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