So it’s been a full month of hardcore blogging (you know, cause two posts per week is pretty hardcore). Once again, you are all very interested in customer service, how you define cardholder data, and the fun economics of the Starbucks gift card. Maybe all this World Cup fever has you curious?
On a side note, I’d like to wish my employer a Happy 25th Birthday! As a corporate entity, it can now finally rent cars ALL BY ITSELF!
Here’s what you guys liked the most last month.
- The Only Customer Service Script You Will Ever Need. The economy is humming along quite nicely. How do we know? Because people are getting poor customer service and reading posts like this one. Is customer service is less important now that customers are easiser to come by? Check out this diversion from security that will make you think about how you interact with your customers.
- The Definition of Cardholder Data. Yet another powerhouse that is keeping on top of the links. It’s still on people’s minds, probably because they are looking for ways to drop systems out of scope of PCI DSS, or because they are looking at the new eCommerce guidance from the Council. Hopefully this is a good benchmark for you.
- How Starbucks is Revolutionizing Mobile (Micro) Payments. This one was pretty popular last year, and it is still making waves in 2014—by almost a factor of three. You know how you see those crazy fools that pass their phone in front of some magical sensor at Starbucks and never seem to pull out their wallet, yet walk away with coffee? That is really part of a huge master plan to reduce the impact that payments has on the organization. Check out the scenarios discussed!
- The Funny Thing about Scoping. Everything we do requires some level of scope definition to understand the level of effort required. For example, mowing grass could mean your back yard, your whole yard, your whole street, or that five mile stretch of I-35 by your house. Scope is critically important, yet we see the same scoping problems with assessments that we do with consulting work. Check out this type of scope creep.
- Don’t Listen to This ConsumerReports Advice. ConsumerReports is widely considered one of the top independent product or service quality reporting agencies around, so why would they try to give you advice on credit card security? Exactly, they shouldn’t. Give this post a read to learn what you should NOT do when checking in at a hotel.
Thanks for stopping by!