Will Service Suffer? standard
It’s weeks like this last one that I am glad I am not a market maker or securities broker. I doubt my ticker could survive the roller coaster ride of highs and lows over the last three years. But what happens with service as the economy falters? Let’s just say that this recent string of declines forces some businesses to continue to wring cost out of their business. That means that once again, the cost centers of business will be asked to do more with less. Cutting heads, moving employees to lower cost geographies, and removing investments for continuous improvement take their toll on the employees, which then trickles down to customers. Between appointments last night, I flipped on Undercover ...
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