Categories ArchivesDiversions

Preying on National Disasters: Today’s Get Rich Quick Scheme standard

Earlier this week we started to see warnings from news outlets, bloggers, and other media warning people about scams to collect money in the aftermath of Hurricane Sandy. Unsolicited calls asking for donations, websites that seem to appear official, and random numbers you can text to donate money automatically start to pop up and disappear quickly. So if you are in a giving mood, how do you find the good ones from the bad ones? The first thing to be wary of is someone calling your phone and asking for money. It can be a great reminder, but if you want to guarantee your money gets to people in need and not into someone’s pocket, go find your charity of ...

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The Only Customer Service Script You Will Ever Need standard

I have had a few run-ins with some customer service departments in the last month that drove me a bit crazy (and one that went QUITE well). There are several indicators that the economy is getting better; one of those being as the economy gets better, customer service gets worse. There is apparently less of a need to deliver service because if I defect, there are others waiting in line to take my spot as a “valued customer.” I’ve always scratched my head when people talk about how big-box retailers kill small businesses. I disagree. I think it forces small businesses to both innovate and fill the service gap left by those big-box retailers. Small business owners that cannot retool ...

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