Trust but Verify: Words to live by! standard

QSAs have to walk a very fine line with customers. Especially those that are coming back for years two and three on a multi-year contract. I’ve seen it happen to other companies, and it’s happened to me. The conversation goes something like this: Me: OK, now that we are on logging, please provide me with the logs you pulled from X server in Y environment. Them: Here you go. Me: This is exactly what we need, but I need a set pulled from recent data, not the ones we looked at last year. Them: But you looked at it last year! I’ll give you access to our change control system and you can see nothing changed on that box. Me: ...
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