Tags ArchivesITSM

Guest Post: Getting Management to Buy into ITSM standard

The following guest post was provided by Erin Palmer on behalf of the online IT service management programs from Villanova University. Fore more info, check out Villanova online education courses. Despite large amounts of data and case studies singing the praises of ITSM, there are still managers reluctant to adapt to a change toward an ITSM system for a variety of reasons, including:            Time:  Managers generally think in the time frame of quarters, not six months or more.            Risk:  Managers see too much risk in a process where results may not be immediate.            Cost:  Cost benefit analysis may be a hard sell since initially the investment cost may be significant and the ROI will take place over ...

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